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Technical Writer

A Technical Writer at SparkCognition will partner with Engineering, Project Management, Product Management, and Customer Success teams to create and improve product documentation.

Core Responsibilities:

  • Create, edit, and organize technical documentation that is concise, accurate, and easy-to-use according to company guidelines
  • Work with Engineers and stakeholders to review documentation and implement their feedback
  • Collaborate with content experts to learn about products
  • Research and evaluate industry tools and trends to improve existing processes
  • Understand the documentation needs of the end-user
  • Understand the needs of the Product Managers, Engineers, and stakeholders
  • Help to establish company-wide guidelines and standardization for technical documentation
  • Generate policies and procedures for Engineering that follow ISO guidelines
  • Generate security polices as required
  • Document the phase review processes throughout the product lifecycle
  • Additional duties as required

Required Experience:

  • 5 or more years of technical writing experience
  • Expertise in writing documentation that is clear, concise, and technically, systematically and grammatically correct
  • Bachelor’s degree or higher in English, Technical Communication, or similar majors with an emphasis in technology, math or science
  • Experience documenting security for enterprise application software
  • Advanced experience with Python, C#, SQL, JavaScript and Scala
  • Experience documenting ITAR policies and procedures
  • Experience using GitHub
  • Experience using Agile methodology
  • Experience creating documentation for Cloud projects
  • Prior experience as a Software Engineer is strongly preferred
  • Expertise with writing applications: Word, Excel, Adobe Acrobat, and graphics tools such as Visio and/or Illustrator
  • Must have experience presenting complex technical concepts to non-technical clients
  • Ability to learn new technical subject matter quickly
  • Experience working in a fast-paced work environment
  • Must be a team-oriented, independent contributor, who can work with little supervision
  • Must be able to competently and clearly speak, read, and write in English

Benefits:

  • Medical, Dental, Vision, 401K plan coverage
  • Open, fun work environment
  • Friday lunch and Tuesday Tacos
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